We use PayPal as our payment processor on www.dstactical.com - at the end of the checkout process, you will be automatically transferred to PayPal's site in order to pay for your order.
Paid online orders placed through our website typically take 1-3 business days to be processed for shipping.
Please note that we cannot modify online orders once submitted.
Due to the high volume of department sales, certain high turnover items can sell out within minutes. Please note that our site will not automatically remove these items from your cart.
If there are problems or points for clarification for your online order, we will contact you via email (firstname.lastname@example.org) or by phone (604.524.5867x3) - unless otherwise stated, your order will be put on hold pending your response.
Shipping cost and delivery times will depend on the shipping method selected & if ETA if guaranteed is guaranteed by the shipping carrier selected. Tracking numbers are posted to your online order when your shipping label has been created & will become active when scanned in by a driver from the shipping carrier selected.
Orders for Pickup In Store will be held under your name. Government issued photo ID may be required for confirmation of your identity for picking up orders in store. We will notify you via email when your order is ready for pick up in store.
SHIPPING TO USA & INTERNATIONAL ADDRESSES:
Orders shipping to international addresses ship via shipping method selected at checkout. Delivery times will vary depending on location and carrier. Tracking information may or may not be available for certain shipping methods on international shipments.
Taxes, duties and/are brokerage fees (as applicable for shipments destined outside Canada) are the responsibility of the recipient. When and how much these fees are depends on the order value, location, and other factors beyond our control.
Shipping restrictions on items shipping to destinations outside of Canada may apply. DS Tactical reserves the right to refuse orders containing items that we cannot ship outside of Canada. If you order an item that cannot be shipped outside of Canada to a shipping address located outside of Canada, your order will be cancelled and your payment refunded.
DS Tactical does not ship to known mail forwarders. DS Tactical reserves the right to refuse orders shipping to known mail forwarders.
RETURNS & EXCHANGES:
Returns & exchanges must be received within 30 days from the date they were shipped. Returned items must be in new, unwashed and unused condition, in original packaging (as applicable), with original tags attached (as applicable). Shipping and handling charges are non-refundable. Shipping charges apply to exchange requests.
Returns & exchanges must include an invoice or packing slip AND written information regarding what you would like done with the return.
Please send returns to our shipping address as follows:
744 12th St
New Westminster, BC