We use PayPal as our payment processor for online orders submitted on www.dstactical.com - at the end of the checkout process, you will be automatically transferred to PayPal's site in order to pay for your order. Our PayPal will accept all major credit cards & linked debit cards; our PayPal will not accept eChecks.
All prices listed online on www.dstactical.com are in CAD.
Paid online orders placed through our website typically take 1-3 business days to be processed for shipping. Made-to-order items may delay online order processing.
Please note that we cannot modify online orders once submitted on our site. Please confirm the items in your cart before checking out on our site.
Due to the high volume of department sales, certain high turnover items can sell out within minutes. Please note that our site will not automatically remove these items from your cart.
If there are problems or points for clarification for your online order, we will contact you via email (email@example.com) or by phone (604.524.5867x3) - unless otherwise stated, your order will be put on hold pending your response.
Shipping cost and estimated delivery times will depend on the shipping method selected & if ETA if guaranteed is guaranteed by the shipping carrier selected. Tracking numbers are posted to your online order when your shipping label has been created & will become active when scanned in by a driver from the shipping carrier selected. Our shipping carriers send a driver to pick up once per day on business days.
We ship to the exact shipping address as you have entered on your order; please double check the shipping address you have entered before completing your order. By default, we do not ship with signature as this is not included in the shipping cost quoted on our site. For high value items/orders, we may add the signature required option at our discretion - at no extra charge to you. If you have a preference to signature not required, you can leave a comment in regards to this during the checkout process & we will do our best to accomodate this.
Orders for Pickup In Store will be held under your name. Government issued photo ID may be required for confirmation of your identity for picking up orders in store. We will notify you via email when your order is ready for pick up in store. For alternate arrangements regarding orders held for pickup in store, please email us at firstname.lastname@example.org prior to making your order.
We do not ship to known mail forwarders. We reserve the right to refuse orders shipping to known mail forwarders.
SHIPPING TO USA & INTERNATIONAL ADDRESSES:
Orders shipping to international addresses will ship via shipping method selected at checkout. Delivery times will vary depending on location and carrier. Tracking information may or may not be available for certain shipping methods on international shipments. There are some items that we do not ship internationally.
We ship to the exact shipping address as you have entered on your order; please double check the shipping address you have entered before completing your order.
Taxes, duties and/are brokerage fees (as applicable for shipments destined outside Canada) are the responsibility of the recipient. When and how much these fees are depends on the order value, location, and other factors beyond our control.
Shipping restrictions on certain items shipping to destinations outside of Canada may apply. DS Tactical reserves the right to refuse orders containing items that we cannot ship outside of Canada. If you order an item that cannot be shipped outside of Canada to a shipping address located outside of Canada, your order will be cancelled and your payment refunded.
DS Tactical does not ship to known mail forwarders. DS Tactical reserves the right to refuse orders shipping to known mail forwarders. All international orders are subject to review to ensure validity. DS Tactical reserves the right to refuse business from anyone.
RETURNS & EXCHANGES:
Returns & exchanges must be received within 30 days from the date they were shipped. Returned items must be in new, unwashed and unused condition, in original packaging (as applicable), with original tags attached (as applicable). Shipping and handling charges are non-refundable. Return shipping charges will apply to exchange requests unless otherwise mentioned.
Returns & exchanges must include an invoice or packing slip, your contact information, AND a written note explaining what you would like done with the return.
Please send returns to our shipping address as follows:
744 12th St
New Westminster, BC