RETURNS & EXCHANGES:
Returns & exchanges must be received within 30 days from the date they were shipped. Returned items must be in new, unwashed and unused condition, in original packaging (as applicable), with original tags attached (as applicable).
Made-to-order items, custom tailored items, underwear, consumable supplies, medical items CANNOT be returned nor exchanged, due to the nature of these products.
Returns & exchanges must include an invoice or packing slip, your contact information, AND a written note explaining what you would like done with the return.
A RMA number is not required to return or exchange an item purchased online.
Shipping and handling charges are non-refundable. We do not cover shipping charges on returns or exchanges. Shipping charges on exchanges will apply to exchange requests.
Please send returns & exchanges to our shipping address as follows:
744 12th St
New Westminster, BC
Returns & exchange requests are generally processed within 1-3 business days. Exchange requests are processed as they come in with available inventory. We will contact you by phone or email if further instructions are required. Refunds are processed to your original payment method. Please note that refunds may take additional processing time from our payment processor.
If you have any questions about returning an item purchased online, please contact us via email (firstname.lastname@example.org) before sending back your return, including your order number (ORD#####) or invoice number (INV#####), list the item(s) you would like to return/exchange, and reason(s) for the return/exchange - with this information, we will be able to provide you with further instructions on how to proceed with your return.
Please note that we cannot modify online orders once submitted on our site.
DS Tactical reserves the right to refuse returns and/or exchange requests for returned items that do not meet our return policy.
For all warranty requests, please refer first to the manufacturer. Manufacturer defects/warranties are generally approved & handled directly with the manufacturer. Items that are user modified or have custom tailoring generally cannot be warrantied.
If proof of purchase for your online order is required, please contact us at email@example.com and we will find an electronic copy of your invoice/receipt. We will require the exact item purchased, approximate date purchased, your final total including tax & shipping, your full name, and your email address that your account is registered under.
If the manufacturer instructs you to return the item to us, please contact us in advance to inform us of the situation. We may request & require a forwarded copy of the email chain between the manufacturer & yourself. We will provide further instructions on how to return the item to us.